Privacy policy
At See You By The Pool, we believe great experiences start with trust.
We take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your information when you visit our website, enquire about our services, book an event, purchase tickets or communicate with us.
Our website is powered by Shopify, which provides the technology that enables us to operate our online services.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
- Personal details: Your name, email address, telephone number and relevant contact information.
- Event information: Event dates, locations, guest numbers, budgets, preferences and specific requirements.
- Booking information: Details of services requested, quotations, confirmed bookings and transactions.
- Payment information: Payment details and transaction records processed through our secure payment providers.
- Communications: Information you provide when contacting us by email, telephone, social media or through our website.
- Website information: IP addresses, browser details, device information and website activity collected through cookies and similar technologies.
- Marketing preferences: Your preferences regarding newsletters, promotional communications and event updates.
We only collect information that is relevant to providing our services, managing our business or meeting our legal obligations.
2. HOW WE USE YOUR INFORMATION
We use personal information to:
- Respond to enquiries and provide event quotations.
- Plan, organise and deliver events.
- Arrange venues, entertainment, catering, styling and production services.
- Process bookings, ticket purchases and payments.
- Communicate important information about your event.
- Manage customer relationships.
- Improve our website, services and customer experience.
- Send newsletters, event announcements and promotional information where legally permitted.
- Prevent fraud and maintain website security.
- Comply with legal and regulatory obligations.
Where required, we will obtain your consent before sending marketing communications.
You can unsubscribe from marketing emails at any time.
3. OUR LEGAL BASIS FOR PROCESSING INFORMATION
Under UK data protection legislation, we process personal information where we have a lawful basis to do so.
These may include:
Contractual necessity: Where information is required to provide quotations, manage bookings or deliver agreed services.
Legal obligations: Where we must retain or process information to comply with applicable laws.
Legitimate interests: Where processing is reasonably necessary to operate and improve our business, respond to enquiries or maintain customer relationships, provided those interests are not overridden by your rights.
Consent: Where you have agreed to receive certain marketing communications or accepted non-essential cookies.
Where we rely on consent, you may withdraw it at any time.
4. SHARING YOUR INFORMATION
To deliver events successfully, we may need to share relevant information with trusted third parties.
These may include:
- Event venues and hospitality providers.
- Entertainers, performers and entertainment agencies.
- Catering companies.
- Event production and technical suppliers.
- Photographers and videographers.
- Transport and accommodation providers.
- Payment processing services.
- Website hosting and technology providers.
- Professional advisers where necessary.
We only share information that is reasonably necessary for the services being provided.
We do not sell your personal information.
Where third parties process information on our behalf, we take appropriate steps to ensure that personal information is handled securely and lawfully.
5. SHOPIFY AND THIRD-PARTY TECHNOLOGY
Our website is hosted by Shopify.
Shopify may collect and process certain personal information when you browse our website, submit enquiries, make purchases or interact with our services.
Shopify processes information to support website functionality, transactions, security and other services.
Some Shopify features may involve processing information across different merchants or jurisdictions.
For more information about Shopify's privacy practices, visit:
Our website may also use third-party services for email marketing, analytics, advertising and booking management.
These providers may process information in accordance with their own privacy policies.
6. COOKIES AND WEBSITE ANALYTICS
Our website uses cookies and similar technologies to provide essential functionality and understand how visitors interact with our content.
These may include:
Essential cookies: Required for website security, functionality and transactions.
Analytics cookies: Used to understand website performance and visitor behaviour.
Marketing cookies: Used to measure advertising effectiveness and support relevant promotional campaigns.
Preference cookies: Used to remember certain settings and preferences.
Where required by law, we will request your consent before placing non-essential cookies.
You can manage your preferences through our website's cookie settings.
7. PHOTOGRAPHY AND EVENT CONTENT
Photography and video may form part of events organised by See You By The Pool.
Where photography or filming is planned, relevant information will be communicated to clients and attendees as appropriate.
Images and video may be used for event documentation, promotional material, websites and social media where we have an appropriate lawful basis.
Where consent is required, we will seek it.
We respect requests relating to privacy and the use of identifiable images, subject to applicable legal requirements.
8. HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Our website uses Shopify's security infrastructure, and online payments are processed through secure payment providers.
However, no method of electronic transmission or storage is completely secure.
We encourage customers not to send sensitive financial information through unsecured email or messaging services.
9. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary to:
- Deliver our services.
- Maintain booking and transaction records.
- Meet legal, accounting and tax obligations.
- Resolve disputes.
- Protect our legitimate business interests.
Information that is no longer required will be securely deleted or anonymised where appropriate.
Our specific retention periods depend on the nature of the information and applicable legal requirements.
10. YOUR DATA PROTECTION RIGHTS
Under UK data protection law, you may have the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate information.
- Request deletion of your information in certain circumstances.
- Restrict or object to certain processing activities.
- Request transfer of your information where applicable.
- Withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, please contact us using the details below.
We may need to verify your identity before responding to certain requests.
11. MARKETING COMMUNICATIONS
From time to time, See You By The Pool may share information about:
- Upcoming events and experiences.
- New services.
- Special announcements.
- Ticket releases.
- Creative event inspiration.
- Exclusive invitations.
We will only send electronic marketing communications where permitted by applicable law.
You can unsubscribe from promotional emails using the link provided in our messages or by contacting us directly.
Unsubscribing from marketing will not prevent us from sending essential communications relating to existing bookings or transactions.
12. CHILDREN'S PRIVACY
Our website and booking services are intended primarily for adults.
We do not knowingly collect personal information directly from children without an appropriate lawful basis.
Where events involve children, additional privacy and safeguarding considerations may apply.
Parents or guardians can contact us regarding personal information relating to their children.
13. INTERNATIONAL DATA TRANSFERS
Some of our technology and service providers may process personal information outside the United Kingdom.
Where international transfers take place, we will ensure that appropriate safeguards are in place as required by applicable data protection legislation.
These may include recognised adequacy arrangements or approved contractual safeguards.
14. THIRD-PARTY WEBSITES
Our website may contain links to external websites, including venues, entertainment providers, social media platforms and booking services.
We are not responsible for the privacy practices or content of websites operated by third parties.
We recommend reviewing their privacy policies before providing personal information.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations or business operations.
Any updates will be published on this page with a revised date.
16. CONTACT US
For questions about this Privacy Policy, how we handle personal information or to exercise your data protection rights, please contact:
SEE YOU BY THE POOL
Email: cheers@seeyoubythepool.com
Legal business name: See You By The Pool
Business address: Unit 2A Codrington Hill, London, SE23 1LW
For the purposes of applicable data protection legislation, the organisation identified above is the data controller responsible for personal information collected through this website.
If you are dissatisfied with how we handle your personal information, you may also contact the Information Commissioner's Office (ICO).
Website: https://ico.org.uk